Privacy Policy - Dreamy Bees

1. Introduction

At Dreamy Bees (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store, and share your personal information when you use our services as a baby and child sleep consultant.

This policy applies to all clients, including those who contact us via our website, social media, or by other means.

2. Information We Collect

We collect the following types of personal data:

Contact details: Name, email address, phone number, and postal address.

Child-related information: Child’s name, age, sleep history, and other relevant medical or behavioural information.

Payment details: Information related to payments, such as bank details or payment card information (collected securely but not stored).

Communication details: Notes from consultations, emails, messages, or feedback provided by you.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide sleep consultation services, including assessments and tailored sleep plans.
To communicate with you regarding your consultations, services, and support.
To process payments and manage financial transactions.
To improve our services based on feedback or inquiries.
To send updates or information related to sleep tips and services if you have opted-in for marketing communication.

We do not use your data for any purpose beyond what is outlined in this policy unless we have your explicit consent or it is required by law.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Legal obligation: To comply with applicable laws and regulations.

Performance of a contract: To deliver the services you have requested.

Consent: For marketing communications or additional services you have agreed to.

Legitimate interests: For the operation and improvement of our business, provided it does not override your rights and freedoms.

We may share your personal data with:

We will never sell or rent your personal data to third parties for marketing purposes.

Third-party service providers: For example, payment processors, IT service providers, or email communication tools, who assist us in providing services.

Legal authorities: If required by law, such as to comply with a subpoena or legal process.

6. Data Security

We take the security of your personal information seriously. We use appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

7. Retention of Data

We will only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. This means we will keep your information for as long as you are a client and for a reasonable period thereafter for legal, regulatory, or business purposes. Email addresses will be stored longer for marketing purposes. You can opt out of receiving emails at any time by clicking the ‘Unsubscribe’ button at the bottom of any email or by emailing becci@dreamybees.co.uk

8. Your Rights

You have the following rights under data protection law:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
Right to Erasure: You can request that we delete your personal data in certain circumstances.
Right to Restrict Processing: You can ask us to limit how we use your personal data in certain situations.
Right to Object: You can object to the processing of your personal data under certain circumstances.
Right to Data Portability: You can request that we provide your personal data in a structured, commonly used format for transfer to another service provider.

If you wish to exercise any of these rights, please contact us at becci@dreamybees.co.uk.

9. International Transfers

We do not transfer your personal data outside of the UK unless we have your explicit consent or where such transfers are required by law.

10. Updates to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the bottom of this page. We encourage you to review this policy periodically.

11. Cookies

We use cookies to enhance your browsing experience, provide functionality, and analyse website traffic. By continuing to browse our site, you consent to the use of cookies. You can manage your cookie preferences or disable non-essential cookies by adjusting your browser settings.